We have tried to design our site to be as accessible and usable as possible for every user.

We actively test and modify our pages to meet the required government level of accessibility, tested against the Web Accessibility Initiative recommendations as published by the World Wide Web Consortium. We are currently working towards complying with Web Content Accessibility Guidelines (WCAG 2.1) AA.

In order to continually improve the site we will be meeting with customers to discuss ways in which we can make the website even better. If you would like to take part, then please do let us know by contacting us.

General feedback can also be submitted using this feedback form.

Get help with accessibility

Recent advances in operating systems and web browsers now mean that most devices have their own built in accessibility aids (or assistive technologies) to help you access the internet.

The BBC’s My web my way provides advice and help to all those people who would benefit from making changes to their browser, operating system, or computer to be able to view the web in a more accessible way. Please note that these BBC pages are now archived but remain a useful resource.

The site is not only for those with disabilities (visual, hearing, motor, cognitive or learning impairments) but also, for example, for those people with minor vision impairments who would not consider themselves to have a disability.

Their guidance includes:

We also provide assistive technology on our website called 'Browsealoud' which can be accessed by clicking on the logo which appears at the bottom of the screen. This software adds speech, reading and translation, making our website more accessible for people with Dyslexia, low literacy, English as a second language and those with mild visual impairments.

Compatibility should be compatible with recent versions of the most popular screen readers:

  • Jaws
  • ZoomText
  • NVDA
  • VoiceOver
  • Window Eyes
  • Supernova screen readers
  • Magicetc

The site should also be compatible with:

  • Basic operating system screen magnifiers.
  • Speech recognition software, eg Dragon Naturally Speaking.
  • Operating system speech packages.

Leave feedback

Please contact us if you have trouble using our website - this will help us to make improvements.