We are committed to providing the best possible standard of service. If parent/carers have any concerns or problems, in the first instance they should contact Trafford Travel Coordination Unit (TTCU).  If they are still unhappy, a formal complaint can be made by following our complaints process.

Respite or short breaks

For complaints regarding decisions to provide travel assistance to disabled children to attend respite or short breaks, parent/carers should follow our children’s social care complaints process.


There is a right of complaint to the Local Government and Social Care Ombudsman (LGSCO), but only if the parent/carer considers that there was a failure to comply with the procedural rules or if there are any other irregularities in the way the appeal has been handled. The LGSCO will not investigate the merits of the appeal, they will simply consider if there was maladministration. See LGSCO for more information.

Safeguarding concern

If there is a concern about a child, and they are not at immediate risk of harm, you should call Trafford Children's First Response on 0161 912 5125 to discuss this.