We are committed to providing the best possible standard of service. If you have any concerns or problems, in the first instance you should contact Trafford Travel Coordination Unit (TTCU).  If you are still unhappy, a formal complaint can be made by following our complaints process.


There is a right of complaint to the Local Government and Social Care Ombudsman (LGSCO), but only if you consider that there was a failure to comply with the procedural rules or if there are any other irregularities in the way the appeal has been handled. The LGSCO will not investigate the merits of the appeal, they will simply consider if there was maladministration. See LGSCO for more information.

Safeguarding concern

If you have a concern about a young person under 18, and they are not at immediate risk of harm, you should call Trafford Children's First Response on 0161 912 5125 to discuss this.

If you have concerns about an adult age 18 or over, and you are worried that they are being harmed or are at risk of harm, please ring 0161 912 5135 to discuss this.