Bin collection disruptions

If we miss your bin

If your street is listed below, check the date for when we will return. If your new collection day is your next scheduled collection, bring your bin back in and wait for your next collection. Do not report your bin as missed, as we will not be able to return before the date listed on this page. If we are returning the next day, please leave your bin out. 

If your street is not listed below, contact us within two working days of when it should have been emptied. We will check it against our in-cab system to see if there is a reason why the bin was not emptied. For example, the recycling bin was contaminated or the crew noted that the bin was not presented for collection. When a reason is found on the in-cab system, we will close your service request and let you know why. The bin will not be emptied and you should wait until your next scheduled collection.

If your bin was found to be missed by mistake, we will arrange for a crew to return. We normally return to empty missed bin, reported to us, within two working days.

Current affected streets and properties

Bin collections during severe weather conditions

Why haven't my bins been collected on my bin day?

If we haven't yet collected your rubbish, we'll be on our way, please bear with us. During periods of severe weather conditions we may experience some delays in getting to your area and may even have to suspend collections until conditions improve. We'll update this page with any changes.

There are a number of reasons, depending on where you live, why we may not be able to collect. For instance, we may struggle to get to many places due to there being lots of ice remaining on the ground. We have to make risk assessments to determine whether or not it's safe for refuse collection wagons to enter a particular road.

Another reason could be there is more rubbish for us to collect because we simply haven't been able to collect due to the dangerous conditions. This means our collection service has slowed up significantly, but we're doing our very best – with the resources we have at our disposal – to get the collection service back to normal as quickly as possible.

What should I do with my bins if they've not been collected during severe weather conditions?

This very much depends on the situation at the time. We'll update this page with any changes.

However, if it's possible, it would help if you could take them to your nearest household waste recycling centre.

Why has my green bin not been emptied completely?

In the cold weather, some garden waste can become frozen inside your green bin. We will try to fully empty all green bins, but any frozen waste may remain stuck inside.

If any garden waste is left in your bin, we will not able to return before your next scheduled collection date. Please bring your bin back in and present it again on your next scheduled collection day.

Bin collection advice

  • You must put your bin out no later than 6.30am on your collection day. If your bins are not available for collection when we visit your property, we will not return.
  • Bin collections take place Monday to Friday except Christmas Day and New Year’s Day.
  • If you think we've missed your bin, report a missed bin collection.​
  • If we experience severe weather or the road conditions are compromised there may be disruption to your bin collections. We understand you'll have concerns about this if we experience such conditions, so please see our advice above about bin collections in severe weather.​

Bin collection dates

Find your bin collection dates