New beta website

In the coming months we will be moving Trafford's website over to this new (beta) site. Your feedback is welcome, helping us to improve and adapt to your needs.

How you receive payment

Part of: Free School Meals – School Holiday Support

Contents

We will usually make the payment into your bank account. This means you can pay for your goods using your debit card or mobile payment apps.

It will take up to five working days from when your application is made for the payment to appear in your bank account. Bank holidays that fall on a weekday are not working days.

If you do not have a bank account, you can request a supermarket or PayPoint voucher instead. We aim to process your application within one working day of receipt of your application.

You choose the payment method when you complete the form. We cannot change your choice after you have submitted the form. 

Contact us if you have any of the problems listed below. 

Email: traffordassist@trafford.gov.uk

Child is not eligible for the award

If your application says your child is ineligible for the award but they receive free school meals, contact us so we can check with the Department for Work and Pensions (DWP). Tell us:

  • application reference
  • personal details
  • your child’s full name and date of birth

Incorrect application details

If the form says your details are incorrect, restart the form and correct any errors. Contact us if it is still declined.

Missing pre-approved voucher

If you were expecting a pre-approved voucher but didn’t receive one, check your email (including spam and junk folders). Contact us if it is not there.