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Appeals and reconsidering Housing Benefit decisions

Part of: Housing Benefit

Contents

You can let us know if you disagree with a decision we have about your application for Housing Benefit decision. You can:

  • ask for an explanation of the decision
  • request a reconsideration if you think the decision is wrong
  • appeal to an independent tribunal if you still disagree

We recommend starting with an explanation or reconsideration. This is often quicker and easier than going straight to an appeal.

Use the online form below to ask for an explanation, request a reconsideration or appeal the decision.

Appeals and reviews for Housing Benefit

Ask for an explanation

If you’re unsure about a decision or think it might be wrong, use the online form above to ask us to explain how we reached it.

We will provide a detailed written explanation of the decision. This may help resolve your concerns or identify any errors without needing further action.

Request a reconsideration

If you believe the decision is wrong, use the online form above  to ask us to look at it again.

  • Submit your request within one month of the decision date.
  • Explain why you think the decision is incorrect.
  • Include any supporting evidence.

We’ll review the decision and let you know if we’ve changed it or kept it the same.

Appeal the decision

If you are not happy with the reconsideration outcome, or prefer not to request one, use the online form above to appeal directly to an independent tribunal.

  • Submit your appeal within one month of the decision date.
  • Clearly state which decision you’re appealing and why you think it’s wrong.
  • Include any evidence to support your case.

When you cannot appeal

Some decisions can’t be appealed, including:

Visit the GOV.UK website to learn more on how to appeal a benefit decision.